Returns & Refunds

Returns

If you are not satisfied with your purchase, please contact us within 7 days after receiving your item to request a return. CLEARANCE ITEMS ARE FINAL SALE. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

At this time we do not accept returns, however you can always contact us for any issue or question at LillyGemsCreations@gmail.com 

  


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.


You can always contact us for any return question LillyGemsCreations@gmail.com 

 Items sent back to us without first requesting a return will not be accepted

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Canceling or changing Orders

To cancel or change a placed order, contact us immediately or within the first 2 hours of purchasing.